"So the medical officer called me and started asking pointed questions. 'Why did you do that test? You know that she's not been compliant. Are you sure you want to do that? I don't think that's a good idea.' In other words, this was not just a review of the case. This was an opportunity for the insurance company to intervene in the actual care of the patient.
"Then the kicker: 'Have you considered not doing anything and . . . just letting nature take its course?'
At first, I was stunned. 'You mean let the patient die?'
Welcome to the future.